Managing your health online

If you've already set up your NHS login and have verified your identity, you can log in and use the NHS Wales App immediately and access services from your GP practice.

If you have an NHS login but have not verified your identity, you'll only be able to use the NHS Wales App for NHS Wales services like NHS 111 Wales and blood and organ donation. 

If you do not have an NHS login, you can set one up now and verify your identity. This allows you to access health and care services from NHS Wales and your GP practice. 

Follow the on-screen instructions from the NHS Wales App to go to NHS login and set up your account. You will be asked to prove who you are. 

To use the NHS Wales App, you must: 

1. Be registered with a GP practice in Wales. 
2. Be aged 16 or over. 
3. Be able to prove your identity with photo ID.
4. Have your own individual email address. This is because your email address acts as your unique identifier for matching your NHS login to the NHS Wales App. It cannot be shared. 
5. Have a mobile phone number or landline number, for two-factor authentication. This phone number can be shared.  

Two-factor authentication (2FA) is a security method that requires two different forms of identification to verify a user's identity before giving access to resources and data. 

To set up [practice system tool] for the first time:

• visit the surgery with photo ID so we can confirm your identity
• we will give you a username and password
• go to [insert practice system tool] or use the app to register